Privacy Policy
Last updated: June 2, 2026
Overview
Kwality Ice Cream ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have. It applies to our website (kwalityicecreams.net) and to in-store interactions at our Dublin and San Jose, California locations.
Information We Collect
Information you give us. When you subscribe to our newsletter, place an order, fill out a contact form, or call us, you may share your name, email address, phone number, and the contents of your message or order.
Information we collect automatically. When you visit our website, we use Google Analytics (GA4) to collect device type, browser, pages viewed, time on site, and approximate geographic region. This data is aggregated and used to improve the site.
Information from third parties. If you interact with us on social media (Facebook, Instagram), we may receive public profile information from those platforms.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders (in-store, phone, online)
- Send newsletters, promotions, and seasonal updates — only if you opted in
- Respond to your questions, comments, or customer service requests
- Improve our website, products, and customer experience
- Comply with legal obligations
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We share information only with:
- Service providers who help us operate (e.g., Brevo for email, Google Analytics for site stats, Cloudflare for hosting) — bound by confidentiality
- Law enforcement if required by law or to protect our rights or safety
Cookies & Tracking
Our website uses cookies and similar technologies for analytics (Google Analytics) and to remember your preferences. You can disable cookies in your browser settings — some site features may not work as expected if you do.
Email Communications
If you subscribe to our newsletter, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting us at the address below. We use Brevo to send email; their privacy practices apply to email delivery and storage.
Data Retention
We keep your information only as long as needed to fulfill the purposes described in this policy, or as required by law. Newsletter subscribers can request deletion at any time.
Your Rights (California Residents)
Under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell)
- Non-discrimination for exercising your rights
To exercise any of these rights, contact us using the details below.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
Security
We take reasonable measures to protect your information using industry-standard encryption (HTTPS/SSL via Cloudflare) and access controls. No method of transmission over the internet is 100% secure, but we work hard to protect your data.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects when changes were made. Significant changes will be communicated via email if you are a subscriber.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Kwality Ice Cream
Dublin: (925) 307-7740 · 6601 Dublin Blvd C, Dublin, CA 94568
San Jose: (408) 320-2799 · 1599 Berryessa Rd Unit 20, San Jose, CA 95133
Email: kwalitydublin@gmail.com